Privacy Policy
Privacy Policy
Last Updated: May 9, 2026
This Privacy Policy describes how Marasera ("we," "us," "our") collects, uses, discloses, and protects your personal information when you visit our website at marasera.com (the "Site"), make a purchase, or otherwise interact with us (collectively, the "Services").
Marasera is operated by Moneza LLC, a company registered in the State of Wyoming, United States. Moneza LLC is the data controller responsible for your personal information.
By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our Site or Services.
1. Company Information
Moneza LLC (operating as "Marasera") 1501 South Greeley Hwy, Ste C Cheyenne, WY 82007 United States
Email: support@marasera.com
2. Information We Collect
We collect personal information from a variety of sources, depending on how you interact with us.
2.1 Information You Provide Directly
When you place an order, create an account, sign up for our newsletter, or contact us, we may collect:
- Contact details: name, email address, phone number
- Shipping & billing information: mailing address, country
- Payment information: processed securely through our payment processors (we do not store full card details on our servers)
- Account information: username, password (encrypted)
- Order information: items purchased, order history, preferences
- Customer support information: messages, complaints, photos you submit
- Marketing preferences: email subscriptions, SMS opt-ins
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:
- Device data: IP address, browser type and version, operating system, device type, screen resolution, language preference
- Usage data: pages visited, time spent, click patterns, referring URL, search terms
- Location data: approximate location based on IP address
- Cookie data: see Section 8 for details
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors (e.g., Shopify Payments, Stripe, PayPal) for fraud prevention and order processing
- Shipping carriers (e.g., USPS, DHL, FedEx) for delivery updates
- Marketing and analytics partners (e.g., Meta, Google) for advertising and audience insights
- Social media platforms if you interact with us through social channels
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis (GDPR, where applicable) |
|---|---|
| Process and fulfill orders | Performance of a contract |
| Provide customer support | Performance of a contract |
| Send order confirmations, shipping updates, and transactional emails | Performance of a contract |
| Process payments and prevent fraud | Legitimate interests / Legal obligation |
| Send marketing emails and SMS (with consent) | Consent |
| Personalize advertising on third-party platforms | Consent (where required) / Legitimate interests |
| Analyze website performance and improve our Services | Legitimate interests / Consent |
| Comply with legal obligations (e.g., tax, accounting) | Legal obligation |
| Enforce our Terms of Service and protect our rights | Legitimate interests |
4. How We Share Your Information
We do not sell your personal information for monetary consideration. However, we share your information with the following categories of third parties for legitimate business purposes:
4.1 Service Providers
We work with trusted third-party service providers that help us operate our business:
- Shopify — e-commerce platform, hosting, and store operations (Privacy)
- Payment processors — Shopify Payments, Stripe, PayPal, and other providers shown at checkout
- Shipping & fulfillment partners — including USPS, DHL, FedEx, UPS, YunExpress, and fulfillment warehouses
- Klaviyo — email and SMS marketing platform (Privacy)
- Google LLC — Google Analytics and Google Ads for analytics and advertising (Privacy)
- Meta Platforms, Inc. — Meta Pixel (Facebook/Instagram) for advertising and conversion tracking (Privacy)
- Customer support tools — software used to manage support tickets and communications
These providers only have access to the information necessary to perform their services and are contractually required to protect your information.
4.2 Legal and Compliance
We may disclose your information when required:
- To comply with applicable laws, regulations, court orders, subpoenas, or government requests
- To enforce our Terms of Service or other agreements
- To detect, prevent, or address fraud, security issues, or illegal activity
- To protect our rights, property, or the safety of our users or the public
4.3 Business Transfers
In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. You will be notified of any change in ownership or use of your personal information.
4.4 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
5. International Data Transfers
Marasera is operated from the United States, and we work with service providers located globally, including in the United States, European Union, United Kingdom, and Asia.
If you are located outside the United States, your personal information will be transferred to and processed in countries that may have different data protection laws than your country of residence, including the United States.
When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- The EU-U.S. Data Privacy Framework where applicable
- Other lawful transfer mechanisms
You may request a copy of these safeguards by contacting us at support@marasera.com.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Order and transaction data: retained for up to 7 years to comply with tax, accounting, and legal obligations
- Account information: retained while your account is active, plus 2 years after deletion
- Marketing preferences: retained until you unsubscribe or request deletion
- Customer support records: retained for up to 3 years after resolution
- Website analytics data: retained for up to 26 months
After these periods, your data is securely deleted or anonymized, unless we are required by law to retain it longer.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to legal exceptions.
7.1 Rights Available to Most Users
- Right to access — request a copy of the personal information we hold about you
- Right to correction — request that we correct inaccurate or incomplete information
- Right to deletion — request that we delete your personal information (subject to legal retention requirements)
- Right to opt out of marketing — unsubscribe from marketing emails or SMS at any time
7.2 Additional Rights for EEA, UK, and Swiss Residents (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you also have the right to:
- Restrict processing of your personal information
- Object to processing based on legitimate interests
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with your local data protection authority
If you are located in the Netherlands, you may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
7.3 Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Delete your personal information (with certain exceptions)
- Correct inaccurate personal information
- Opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising
- Limit use of sensitive personal information
- Non-discrimination — we will not discriminate against you for exercising your rights
Categories of personal information we have collected in the past 12 months: Identifiers, customer records, commercial information, internet/network activity, geolocation data, and inferences drawn from this information.
Categories disclosed for business purposes: Identifiers, commercial information, internet/network activity (disclosed to service providers listed in Section 4).
Categories "sold" or "shared" (for cross-context behavioral advertising): Identifiers, internet/network activity, and commercial information may be shared with advertising partners (e.g., Meta, Google) for targeted advertising purposes. You can opt out at any time — see below.
We do not knowingly sell or share personal information of consumers under 16 years of age.
7.4 Other U.S. State Rights
Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states with comprehensive privacy laws have similar rights. Please contact us to exercise these rights.
7.5 How to Exercise Your Rights
To exercise any of these rights, email us at support@marasera.com with the subject line "Privacy Request" and include:
- Your full name
- Email address used with our store
- A description of your request
- Order number (if applicable)
We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
You may also designate an authorized agent to submit requests on your behalf. We may require written authorization and may need to verify your identity directly.
7.6 Global Privacy Control (GPC)
We recognize the Global Privacy Control (GPC) browser signal as a valid opt-out request for the "sale" or "sharing" of personal information for California residents and other applicable jurisdictions.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our Site, analyze traffic, and personalize your experience.
8.1 Types of Cookies We Use
- Strictly necessary cookies — required for the Site to function (e.g., shopping cart, checkout, security). These cannot be disabled.
- Performance & analytics cookies — Google Analytics, Shopify Analytics — to understand how visitors use our Site
- Functional cookies — to remember your preferences (e.g., language, region)
- Advertising & targeting cookies — Meta Pixel, Google Ads, Klaviyo — to show you relevant ads and measure campaign performance
8.2 Specific Tracking Tools We Use
- Google Analytics — usage analytics. Opt out
- Google Ads — advertising and conversion tracking. Ad settings
- Meta Pixel (Facebook/Instagram) — advertising and remarketing. Ad preferences
- Klaviyo — email marketing, abandoned cart tracking, on-site behavior
- Shopify — store functionality and analytics. Shopify cookies
8.3 Managing Cookies
You can control cookies through:
- Our cookie consent banner displayed when you first visit the Site (where required by law)
- Your browser settings — most browsers allow you to block or delete cookies
- Industry opt-out tools:
Note: Blocking cookies may affect your ability to use certain features of our Site.
8.4 Do Not Track
Because there is no industry-standard interpretation of "Do Not Track" browser signals, we do not currently respond to them. However, we honor the Global Privacy Control (GPC) signal as described in Section 7.6.
9. Email and SMS Marketing
If you sign up for our marketing emails or SMS messages, we will send you promotional communications about new products, sales, and other updates.
- Email: You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or contacting us directly.
- SMS: You can opt out by replying STOP to any text message. Standard message and data rates may apply.
We use Klaviyo to manage our email and SMS marketing. Your opt-in status and engagement data are shared with Klaviyo solely for the purpose of delivering these communications. We do not sell your contact information to unrelated third parties for their own marketing.
Even after unsubscribing, you may still receive transactional messages (e.g., order confirmations, shipping updates).
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption (HTTPS/SSL) for data in transit
- Secure payment processing through PCI-DSS compliant providers
- Access controls limiting employee access to personal data
- Regular security audits of our systems
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information using industry best practices.
If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities as required by applicable law.
11. Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@marasera.com and we will delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. User-Generated Content
If you submit reviews, photos, comments, or other content to our Site or social media channels, this content may be publicly visible. We are not responsible for any information you choose to share publicly. Do not include sensitive personal information in public submissions.
14. Automated Decision-Making
We do not engage in fully automated decision-making that produces legal effects concerning you. However, our payment processors and fraud prevention partners (such as Shopify) may use automated systems to detect and prevent fraudulent transactions, including temporary blacklisting of IP addresses or payment methods associated with suspicious activity. These measures are necessary to protect our business and customers.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. Updates will be posted on this page with a revised "Last Updated" date. For significant changes, we will provide additional notice (e.g., email or banner on our Site).
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Marasera (operated by Moneza LLC) 1501 South Greeley Hwy, Ste C Cheyenne, WY 82007 United States
Email: support@marasera.com
We will respond to your inquiry within a reasonable time frame and in accordance with applicable law.
By using our Site or Services, you acknowledge that you have read and understood this Privacy Policy.